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Home  /  FAQ

Why buy from The Import Home?

Because we give you the peace of mind of buying from a company with a history, selling only the latest technology products, including launches from the best brands.

Our technical commercial advisory service before and after the purchase process.

Items in closed box, with real serial numbers and direct factory warranty.

Do I need to have an account to order?

No, it is not necessary to create an account, you can make your purchase as a guest. But there are some advantages if you have an account with us:

Faster payment process.

Easy access to the status and history of your orders.

Receive updates detailing our new releases and special promotions with exclusive discount codes for regular customers.

What payment methods do you accept?

We accept the main debit and credit cards VISA, Mastercard, AMEX.

How safe is it to pay with my card at The Import Home?

When shopping online with your credit card, all your information is entered into a secure SSL web page.

It is encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved.

We do not have access to your information.

Your credit card information is not stored on our servers.

In what currency is my card charged?

All our transactions are carried out in US Dollars.

The cost is final without any additional surprise charges that may arise after the transaction.

Invoicing When is the invoice issued?

The invoice is issued once the payment of your product is credited and is sent together with the shipping tracking number.

If you had any problem with your invoice, we ask you to contact us using our contact channels.

Can I change my shipping address after placing an order?

Please note that your shipping address cannot be changed once it has been dispatched.

In this case, contact us so that we can redirect the shipment with the chosen freight company.

How long does shipping take and how can I track my package?

Delivery time is based on the shipping option you have chosen. Once the order has been shipped, we will email your tracking number and tracking website to you.

What if the items I received are faulty / wrong / damaged?

Contact us immediately upon receipt of your order. If you received incorrect, missing or defective merchandise. Please include your order number, item photos, and all related references when you receive your package.

We will resolve your case as soon as possible.

Can I request quotes for products that are not published on the page?

Yes, you can request products on request through our contact channels.

How I can contact with you?

By email:

You can send us an email to for any questions, product information or coordinating a purchase.

Do you have any other questions?